Order Cancellation Policy

This policy explains how customers can cancel orders and request refunds on our website, in compliance with Australian Consumer Law (ACL). It is designed to ensure transparency and protect customer rights.

1. Cancellation Window

• Orders can be cancelled within 48 hours of confirmation, provided they have not been dispatched.

• Once an order has been shipped or the 48-hour period has passed, cancellation is no longer possible. Customers may then follow the Returns and Refund Policy after receiving the product.

• Unless explicitly approved by customer service, cancellations apply to the entire order.

2. How to Request a Cancellation

• All cancellation requests must be submitted to our customer service via email or phone.

• Requests should include:

  • Order number

  • Proof of payment

  • Any additional information that helps identify the order

Incomplete or incorrect requests may delay processing.

3. Refunds

• Approved cancellations will be refunded via the original payment method.

• Refunds are typically processed within 1–3 business days, depending on the bank.

• Refunds cover the full amount paid, including any shipping fees.

4. Confirmation

• Customers will receive an email confirmation once the cancellation and refund have been processed.

• It is recommended to keep all payment proofs and correspondence with customer service until the process is complete.

5. Contact

For any questions, changes, or concerns, please contact us:

Address: 218 ABERLOUR DR, SUMTER, SC 291548195, US
Customer Service Phone: +1 (803) 336-6061
Customer Service Email: customer@homiventa.com
Online Service Hours: Monday – Friday, 9:00–12:30 & 14:00–18:00 (Central European Time, CET)