Privacy Policy

1. Purpose of This Policy

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, create an account, place an order, or otherwise interact with our services.

It applies to information you provide directly as well as data collected automatically through your use of our website.

2. Compliance with Australian Privacy Law

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the collection and handling of your personal information as described in this policy.

3. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, shipping address)

• Account and order information

• Payment details (processed securely through third-party providers)

• Communications with customer support

• Technical data such as IP address, browser type, and device information

If you choose not to provide certain information, some services may not be available to you.

4. Cookies and Online Tracking

Our website uses cookies and similar technologies to:

• Enable core website functionality

• Remember your preferences

• Analyze traffic and usage patterns

• Improve performance and user experience

You may manage or disable cookies through your browser settings, although this may affect certain features of the site.

5. How We Use Personal Information

Your personal information may be used for purposes including:

• Processing orders and payments

• Delivering products and services

• Providing customer support

• Improving website security and functionality

• Sending marketing communications (only with your consent where required)

We do not sell your personal information to third parties.

6. Disclosure of Information

We may share personal information with trusted service providers who assist in operating our business, such as:

• Payment processors

• Shipping and logistics partners

• IT and hosting providers

Information may also be disclosed if required by law or to protect our legal rights.

Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy standards.

7. Data Security and Retention

We implement reasonable safeguards to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, outdated, or incomplete.

Requests can be made using the contact details below.

9. Complaints

If you believe your privacy has been breached, you may contact us to lodge a complaint. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us using the details provided on our website.

Address: 218 ABERLOUR DR, SUMTER, SC 291548195, US
Customer Service Phone: +1 (803) 336-6061
Customer Service Email: customer@homiventa.com
Online Service Hours: Monday – Friday, 9:00–12:30 & 14:00–18:00 (Central European Time, CET)